Terms and conditions

Usership

This User Agreement is an agreement between the customer (sometimes referred to as “you” and all relative pronouns) and “Get from Korea” a.k.a “GFK” (sometimes referred to as “we,” “our,” and all relative pronouns). By signing up for GFK, you consent to this Agreement and all other rules – including but not limited to any of those outlined within the following sections and subsections. You also agree you won’t misuse our service for any prohibited, immoral, and/or unlawful purposes. If you break any laws, rules, or regulations, we reserve the right to suspend or delete your account at will. The following is a general outline of your responsibilities as a GFK user:

Transferring Information

You cannot under any circumstances transfer your account information to another account. Likewise, packages cannot be transferred to a different account unless it is to correct an error we made.

Website Use

By using our website, you agree with and are subject to all applicable local, state, national, and international laws and regulations (including – but not limited to – all South Korean postal regulations, and all regulations set by foreign jurisdictions and postal couriers).

Security

It is your responsibility to keep your password secure, avoiding improper account access or use by others. Please contact us directly if you suspect unauthorized use of your account or security breach.

Canceling Your Account

You can cancel your account at any time as long as you don’t have any outstanding transactions, parcels in transit. Please do so by contacting our customer service representative.

Unsuitable Purchases/Prohibited Items

By using our service, you agree to abide by guidelines that deem certain goods unacceptable (and thus unshippable). Goods can be unshippable if: they are classified as hazardous, dangerous, prohibited, or restricted by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), or any other relevant organization; or we can’t safely or legally ship them. If we receive products we can’t ship, we will reach out to you. We have the right to refuse any product we feel is unsuitable to ship, even if it is legal.

If an “unsuitable purchase” makes it through our receiving process, this does not necessarily mean we can ship it. There will be several options provided to you: to dispose of a package, to return it to a store, etc. Even if you pay for shipping, we may need to void the transaction. We do not accept responsibility for these items or return the shipping fee charged. If your goods are seized or confiscated, we are not required to offer a refund or compensate you in any way. Prohibited items differ from country to country. Please check prohibited items in your country before ordering.

Our Services

We reserve the right to change our functions, processes, and fees as we see fit (we will notify you of any changes). The following is a general outline of GFK’s service offerings, our relative responsibilities, and your responsibilities related to using these services:

Storage:

The maximum storage period is 60 days, and Delivered reserves the right to dispose of packages that have exceeded the deadline.

Shipping:

After you pay for the shipping costs, we will ship your package(s) to you. If a package could not be delivered for any reason (wrong address, undelivered, customs clearance failed, etc.), the package would be sent back to the sender’s address or disposed of at the carrier’s local facility according to the carrier’s policy. We will reach out to you if we are notified from the carrier, but please note that we will not be able to take responsibility for the packages that are disposed of or returned if reasonable measures are not taken from you by the deadline specified by the local carrier or in a timely manner.

In the event of return, shipping fee will not be covered by GFK and the customer will be charged below cost, and GFK has no control over any cost related to return shipping.

• Return shipping fee
• Duty and tax charged by local customs and import tax (if there’s any)
• Reshipping fee

Prohibited Items:

Delivered does NOT ship any of the following items for security reasons. If your package is disposed of or returned due to below items belonging to your package, there might be an additional fee such as return shipping fee, repacking and split service fee needed for a reshipping arrangement. Please note that we do not take responsibility for the shipping delay or any cost caused by restricted/prohibited items. If you are ever unsure please contact us.

• Liquids are NOT eligible for shipping using UPS. Art, antiques, and precious stones, and precious metals
• Money, coins, debit cards, and credit cards, SIM cards, securities, and valuable documents such as passports
• Products that can spoil
• Food products
• Plants
• Dangerous goods (chemicals, paint, batteries, perfume, etc.). *Under certain conditions, some dangerous goods may be shipped in limited quantities.

Address Corrections

Once your package has already been shipped and you have realized your address is incorrect please contact us and we will try our best to contact the shipping company (but a fee may apply depending on the company). If there was an error caused by us, we will cover the cost of the package and shipping.

Insurance & Claims - Damage, Loss, etc…

With the exception of Local Post, all outgoing shipments are automatically insured. The amount reimbursed depends on the designated shipping company’s policy. If you discover your items are damaged or missing, you should file a claim directly to the local carrier used for last-mile delivery. Once you get confirmation from the carrier that your claim has been accepted, please wait designated period. If you have any issues, you may contact us, and we will do our best to help.

If a package or item is lost or damaged within our facility, we will work with you to recover the full cost (and we assume full responsibility unless we can prove otherwise). If an incoming shipment appears to be damaged, we will notify you right away. This is something you will have to work out with the carrier and/or sender, although we will help to the best of our abilities. Please note that the outer case/box is simply for protecting goods, therefore damages such as breakage, scratches or discoloration on the case/box cannot be compensated.

Returns and Exchanges

If a product is still in our warehouse, we are willing to help you return it to the retailer (but we require you to investigate the seller’s returns procedure on your own). Any returns processed from our warehouse will incur a $5 return handling fee from GFK, we will not be liable for any additional shipping cost for the return.

Customer Service

Our customer support team can help with any problems you may have regarding your packages, items, shipments, etc. We will typically respond within a 48-hour window, unless your inquiry is submitted over the weekend or on Friday (due to time difference).

Legal Matters

By signing up for and using GFK, you acknowledge you will abide by the following guidelines as they relate to any legal or moral issues that may arise:

Legal Action:

You agree to not take any legal action against us that relates to (or arises out of) our services without first: sending us via registered mail or a national overnight courier service a written description of the facts and laws relative to the issue; and attempting to work towards a resolution with us for no less than 40 days. Any disagreements shall be governed by the Republic of Korea.

Indemnification:

You agree you are liable (and indemnify, defend, and hold harmless GFK and its shareholders, officers, directors, agents, partners, employees, and independent contractors) for any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, interest, fines, penalties, expenses, attorney charges, court fees, and/or other costs arising from: any omission, neglect, inaccuracy, etc., on your part; our preparation, determination, or execution of documents, including airway bills or any other document necessary for transport, except for claims arising solely from the gross neglect or willful misconduct of GFK; you providing any false or inaccurate information or documentation; your failure to comply with the terms of any laws applicable to the exportation or importation of shipments.

Limitation of Liability:

GFK is not liable for any lost profits or damages in connection to our services, affiliate companies/partners (including carriers), or this agreement. If you do not purchase shipment insurance, under no circumstances are we, or our vendors, responsible for the shipment’s value. Additionally, we are not responsible for packages that are damaged in transit to our warehouse. We’ll let you know if damaged goods arrive here.

All claims for damage or loss of goods that were handled in our facility (and serviced through our shipping methods) must be made within 3 days of the delivery date. After 3 days, we are absolved of any liability.

We are not responsible for any penalties, losses, or damages incurred due to your goods (or relative documents) being impounded by customs or other authorities.

Disclaimer of Warranties:

We provide a web-based service on an “as is” and “as available” basis. We reserve the right to suspend our services at any time.

Trademarks:

GFK, its logos, and its designs are trademarks with registrations granted or pending in several countries. Using our website does not grant you a license to use any of our trademarks. These may not be copied, downloaded, reproduced, used, modified, or distributed in any way without our written permission.

Fraud:

If you are suspected of fraud, either by us, or an outside party, we reserve the right to protect ourselves from knowingly aiding fraudulent activity. If this happens, we may: hold any items in our warehouse or perform any other action we deem necessary, with or without your permission.

Miscellaneous

Viruses/Malware:

We have precautions in place to ensure no virus, malware, Trojan, etc. will infect our website. However, if a situation like this occurs, we’ll promptly notify you via email and/or social media channels.

Forces Outside of Our Control:

We are not responsible for any loss or damage due to circumstances beyond our control. These include, but aren’t limited to: natural disasters (or “acts of God”) such as fires, hurricanes, floods, storms, fog; “Force Majeure” such as embargo, plane crashes, wars, civil commotions, riots; and electrical or magnetic damage to – or erasure of – electronic or photographic images, data, or recordings.

Retailers Who Don't Ship to Freight Forwarders:

Unfortunately, some retailers choose not to ship to freight forwarders. Although nothing about our operation is illegal, it is their right to refuse sending their products. If you’d like to purchase products from them, please contact us and we’ll try to help.

Modification of Services:

We reserve the right to modify, terminate, or adjust these Terms and Conditions as we see fit. Should this occur, we will update our users.

Shipping Carrier Annual Price Increases and Fluctuations:

It is customary in the shipping industry to increase prices annually. We reserve the right to pass these increases onto our customers as they are completely out of our control. Additionally, throughout the year there are fuel surcharge fluctuations that vary from month-to-month and will be passed on accordingly.

User Suggestions:

If you have any thoughts, ideas, or suggestions regarding ways we can improve our service – and your experience – feel free to let us know. Ultimately, we’ll make changes that will benefit all or most of our users.